Frequently Asked Questions
Everything you need to know about your Von Dutch experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
Are your products authentic?
Yes, every item purchased on our official website is 100% authentic Von Dutch merchandise. Each piece features our signature branding and quality craftsmanship.
Do you ship internationally?
Yes, Von Dutch ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my Von Dutch apparel?
To preserve the life of your garments, we recommend machine washing in cold water with like colors and hanging to dry. For our iconic trucker hats, spot cleaning is recommended.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.